ONGOING SUPPORT

1. Updates & Optimization:

We keep your site updated, maintained, cleaned, and running smoothly and fast.

• WordPress theme monitored and updated
• Site cleared and optimized weekly
• Plugins monitored and updated

2. Monitoring & Protection:

Your site is monitored and protected from spam, malware, and other evil internet forces.

• Website protection
• Daily scanning
• Hackers and spam denied
• Website monitoring

3. Backups & Restore Points:

Your site is backed up daily in multiple locations and can be restored at any time.

• Daily website backups and restore points
• On and off-site backup locations

If you decide to decline our maintenance plan there is a lot that can go wrong. Here are the top reasons I recommend you make sure your website is maintained.

1. The site will not be optimized which leads to poor performance and slow loading times which does not make Google happy.
2. The site's tools, plugins, themes, and WordPress software will quickly go out of date which is the #1 leading cause of website hacks. It is incredibly important to keep ALL your website tools and plugins up-to-date.
3. You will have no backups or restore points so if the site gets hacked or breached, you could lose all your content, pages, and Google ranking.
4. You will have me as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc.

Never a cost to leave. We are all about a relationship with you and your website, so we would hate to see you go but we don’t want to lock anyone in.

Pls. contact us and we will immediately stop the next payment.

If we are building or redesigning your website there is no setup fee if you are joining our maintenance plan straight away as part of the project.

If it's been more than six months since we built your site or if you've made changes to the site since we built it within those six months there is a $150 setup fee.

If we didn't build your site the setup fee starts at $150. Contact us to get a setup fee quote.

For the first 14 days, a 100% refund is given. After 14 days, refunds are prorated based on how much time is left in that month.

Absolutely, you can upgrade or downgrade at any time.

We back up everything in your WordPress site incrementally and completely – Including posts, pages, files, themes, images, etc. A WordPress site consists of 2 parts:

• Database – We back up the complete database.
• Files – We back up all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin).

This strategy ensures that we do not miss anything on your site.

We guarantee that we’ll do everything in our power to protect your website from the likes of brute force attacks, hackers, bot attacks, and the rest. If your site should get compromised while you're on the plan, we'll take care of cleaning the site and getting everything squared away with Goole at no extra cost to you.

But have no fear. To date, we've had ZERO hacks or breaches with any sites on our maintenance plan.

We’ll fix it, or I’ll roll it back to a safe version of the site. We can repair or replace most basic plugins fairly easily and quickly. Premium commercial plugins and themes may take considerably longer. For fixes related to customized commercial themes or custom page templates for commercial plugins, such as WooCommerce, the plugin or theme will be rolled back to the previous version and you’ll need to contact the developer or programmer who customized it for you. If that’s not possible, we can address the problem at our normal hourly rate.

We can take care of getting the site cleaned for an initial cleanup fee of $350 and then we can immediately get your site on our monthly plan to make sure it remains clean and protected from hacks.

Glad you asked! Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in my queue, therefore it does not roll over for WordPress Care Packages. You can take comfort in the fact that your request will get my immediate attention.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan.

Although these plans are for sites I built or re-designed, I welcome clients who are looking for a long term relationship with a dedicated Webmaster.

I first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation I will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly I will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.

Pay online with a credit card. Your card will be billed automatically on a monthly recurring basis until you cancel or change your plan.

Pls. contact me for alternative payment methods.